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Thousands of people you got stuck on Southwest Airlines If you're one of the passengers, your airline flight was canceled during the busy holiday season, and you may be wondering how to get the money you paid for your ticket back to your credit card.

You may also incur additional unexpected expenses: meals or hotel stays due to interruptions in your itinerary.

The cancellation of more than 15,000 of his flights by Southwest Airlines was due to inclement weather and operational problems caused by Southwest Airlines' legacy systems.

At least one class action lawsuit has been filed against the airline by affected passengers, alleging Southwest Airlines has violated it.

The passenger who filed the suit says he has not received a refund for the canceled flight. Instead, the airline offered him credit for future travel.

Southwest Airlines Refund Policy

< According to Southwest Airlines, you're eligible for a refund to your original payment method for flights canceled or "extremely delayed" during the holiday season fiasco.

The airline's general refund policy states that if Southwest Airlines cancels a flight, “even for non-refundable tickets, you are entitled to a refund for unused transportation.” Similarly, you may be entitled to a refund of baggage fees and other surcharges you have paid for surcharges such as “upgraded boarding”.

According to Southwest, the refund policy is he will process credit card refunds within 7 days. The date the passenger's refund request was received. After that, the amount of time it takes for the refund to appear on your card statement depends on your card issuer's policy.

The airline is also advising passengers affected by recent cancellations to contact them for a refund of any money they may have spent on incidental expenses such as meals and hotels.South West Airlines is also willing to reimburse expenses incurred for alternative transportation such as car rentals and tickets purchased with other airlines. The airline says it will honor “reasonable requests for refunds.”

Bankrate Senior Industry Analyst Ted Rothman said: My best advice to anyone affected by these delays/cancellations is to start with what Southwest offers and have a credit card as a backup (if your card offers travel insurance).

Credit Card Travel Insurance

Some credit cards offer credit card travel insurance as a benefit to help you in the event of unforeseen events that interfere with your travel plans. For example, if your trip (both domestic and international) is interrupted by weather-related problems, or if you (or someone in your immediate family) becomes ill while traveling, your credit card travel insurance will cover you. may occur.

The card will reimburse travel-related expenses charged to cards that provide travel insurance. You may also consider travel insurance if you incur medical expenses that are not covered by your health insurance.

If you had to stay in a hotel due to travel delays, insurance can also cover those costs. travel insurance can supplement the coverage provided by airline or homeowner policies.

If your credit card offers travel insurance, you should check.

Dot Protection

United States Transportation The Department of State (DOT) also offers protection to airline passengers on travel-related matters. Airline policies must be consistent with government protections.

In a media interview about the recent Southwest Airlines flight cancellation, Transportation Secretary Pete said Buttigieg said Southwest Airlines will do more than it should. Buttigieg is prepared to impose hefty fines on airlines if they fail to honor this promise.

Southwest Airlines CEO Bob Jordan said he would not only reimburse customers, but also at the expense of their customers. He said he was “collaborating” with Buttigieg on this goal of covering In another conciliatory gesture, the airline is offering affected customers he 25,000 Rapid Rewards points. This is what Jordan has valued at his $300.

You should try to resolve complaints against the airline. As a last resort, he can also lodge a complaint with the DOT if he believes the airline is not accommodating to you.


Travelers affected by Southwest Airlines flight cancellations are seeking ticket refunds during the recent holiday season. You may also have incurred additional costs for meals and hotel stays. You will need to contact the airline to obtain a refund to your credit card.

If you have credit card travel insurance, you may also be provided with supplemental insurance for expenses that Southwest may not cover. If you believe your issue has not been satisfactorily resolved, you may file a complaint with the DOT as a last resort.